Terms and Conditions

Ten Hut Media (THM) - Terms of Service

Last Updated: 21 MARCH 2025

Welcome to Ten Hut Media (“THM,” “we,” “us,” or “our”). These Terms of Service (the “Terms”) govern your access to and use of:

  • Our website, including any subdomains and related mobile applications (collectively, the “Site”).
  • Our marketing services, including book launch packages, ongoing advertising management, and promotional campaigns (collectively, the “Marketing Services”).
  • Our AI-powered services or products, such as manuscript critiques or plot analysis (collectively, the “AI Products”).

By accessing or using our Site or Services, you agree to these Terms and our Privacy Policy. If you do not agree, please discontinue use of our Site and Services immediately.

1. Acceptance of Terms

1.1 Legal Age
You affirm that you are at least eighteen (18) years old and have the legal capacity to form a binding contract in your jurisdiction.

1.2 Updates to Terms
We reserve the right to modify or revise these Terms at any time. Any changes will become effective upon posting the updated Terms on our Site. Your continued use of our Services after we post changes constitutes your acceptance of those changes.

1.3 Relationship to Publishing Agreements
These Terms do not govern any separate publishing contracts you may enter into with Ten Hut Media or its affiliates. Publishing agreements contain their own terms regarding royalties, rights, and additional conditions. In case of any conflict, the publishing contract terms control for publishing-related issues.

2. Ten Hut Media Services

2.1 Marketing Services
THM provides various marketing-related packages for authors, including (but not limited to) launch campaigns, advertising account management, promotional strategy, and consulting. The specific scope and fees for each service are detailed in your invoice, proposal, or written agreement.

2.2 AI Products
We also offer AI-based products designed to provide manuscript analysis, critique, or other automated feedback. Use of these AI Products is subject to the AI-specific terms in Section 6 below.

2.3 No Publishing Guarantees
THM’s Services are distinct from any formal publishing contract. We do not guarantee that using our Services will result in a publishing offer, specific sales results, or any other particular outcome.

3. General Website Usage

3.1 License to Use the Site
We grant you a limited, non-exclusive, non-transferable, revocable license to access our Site for personal or internal business use, strictly in accordance with these Terms.

3.2 Prohibited Conduct
You agree not to:

  • Use the Site or Services for unlawful purposes;
  • Upload or transmit viruses or any other malicious code;
  • Engage in unauthorized data collection (e.g., scraping) without prior written permission;
  • Interfere with or disrupt the Site or Services, servers, or networks.

3.3 Affiliate Links
Our Site may include affiliate links. We may earn a commission if you click on these links and make a purchase, at no additional cost to you. As an Amazon Associate, THM may earn from qualifying purchases.

4. Payment and Fees

4.1 Invoices and Payment Terms

  • You will be invoiced for the agreed-upon fees for any Marketing Services or AI Products.
  • Payment is typically due by the date specified in your invoice or online checkout.
  • Late payments may result in suspension or termination of Services.

4.2 Non-Refundable Fees

  • Monthly marketing/management fees are non-refundable once the monthly service period begins.
  • For AI Products, if your purchase includes a satisfaction or money-back guarantee, see Section 6.5 for details.

4.3 Unused Ad Budgets
If your Marketing Services include a separate advertising budget (ad spend):

  • Unused ad budget may be rolled forward, refunded upon written request, or applied to a renewal term, as specified in your invoice or agreement.
  • Once ad spend has been deployed to advertising platforms, it is non-refundable.

5. Marketing Services Terms

5.1 Client Responsibilities
You agree to:

  • Provide timely and accurate information or materials needed for campaign execution.
  • Approve campaigns or creative assets within specified deadlines to avoid delays.
  • Ensure the legality and accuracy of any content you provide to THM.

5.2 Campaign Execution

  • THM begins campaign preparation upon receipt of payment or as otherwise specified in your invoice.
  • We continuously monitor campaign performance and may adjust ad spend, targeting, or other tactics based on data and best practices.

5.3 Reporting

  • Monthly performance reports are generally provided by the second week of the following month.
  • We do not guarantee any specific results from marketing efforts, including book sales, rankings, or return on ad spend.

5.4 Termination

  • Either party may terminate Marketing Services by giving thirty (30) days’ written notice unless otherwise stated in a specific contract.
  • If services are terminated mid-month, any unpaid fees remain due, and unspent ad budget will be refunded or rolled over as appropriate under your agreement.

6. AI Product Usage

6.1 Scope of AI Services
THM’s AI Products use artificial intelligence to analyze, critique, or provide feedback on manuscripts or related content. This includes, but is not limited to:

  • Manuscript structural critiques
  • Plot analysis
  • Character development insights

6.2 No Training of AI Models
We do not use your manuscript or content to train or otherwise improve our AI models. Your materials are processed only for the specific service you purchased.

6.3 Data Handling

  • Manuscripts or documents you upload are generally deleted from our systems after the analysis is complete.
  • We take reasonable measures to protect your content; however, no method of data transmission or storage is 100% secure.

6.4 Disclaimer of Accuracy
AI-generated feedback may contain errors or inaccurate evaluations. You acknowledge and accept that AI analysis is for informational or educational purposes only. THM disclaims liability for any decisions you make based on AI-generated output.

6.5 Satisfaction Guarantee (If Applicable)
If an AI Product explicitly advertises a refund policy (e.g., “30-Day Money-Back Guarantee”), you may request a refund within the stated period by emailing ops@tenhutmedia.com with proof of purchase and an explanation of your dissatisfaction. We will process any approved refunds within thirty (30) days to your original payment method.

7. Intellectual Property

7.1 THM’s Intellectual Property
All content, branding, text, graphics, logos, icons, designs, images, and other materials related to THM’s Site or Services (collectively, “THM Content”) are owned or licensed by THM and are protected by intellectual property laws. You may not reproduce or exploit THM Content without express written consent.

7.2 Your Intellectual Property
Any manuscripts, text, images, or other content you provide (the “User Content”) remain your property. By submitting User Content to THM, you grant us a limited, non-exclusive license to use, distribute, and display the User Content solely for the purpose of performing or improving the Services you have requested. This license ends when the Services are complete or your agreement is otherwise terminated, except for backup or archival copies retained automatically.

8. Disclaimer of Warranties

THM PROVIDES THE SITE AND SERVICES “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not guarantee that:

  • The Site or Services will be uninterrupted or error-free.
  • The AI Products will produce any particular outcome or be free from inaccuracies.
  • Marketing Services will yield any specific results, sales, or revenue.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUE) ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SITE OR SERVICES.

If we are found liable for any direct damages, our liability shall not exceed the amounts you have paid to THM for the specific Service that gave rise to the claim in the six (6) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless THM and its affiliates, owners, employees, agents, and partners from any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your violation of these Terms.
  • Your misuse of the Site or Services.
  • Any content or materials you provide, including intellectual property infringement or violation of a third party’s rights.

11. Governing Law and Dispute Resolution

11.1 Governing Law
These Terms and any dispute arising hereunder shall be governed by the laws of the Commonwealth of Virginia, without regard to its conflicts of law provisions.

11.2 Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms shall be resolved by binding arbitration in Loudoun County, Virginia, in accordance with the American Arbitration Association’s rules. Judgment on the arbitration award may be entered in any court with jurisdiction.

11.3 Class Action Waiver
All claims must be brought in the parties’ individual capacities, and not as a plaintiff or class member in any purported class or representative proceeding.

12. Termination

12.1 Termination by THM
We reserve the right to suspend or terminate your access to the Site or Services at any time, with or without notice, for any reason (including breach of these Terms).

12.2 Effect of Termination
Upon termination, your right to use the Site or Services ceases immediately. Provisions of these Terms that by their nature should survive termination (e.g., disclaimers, limitation of liability, indemnity, and dispute resolution) shall survive.

13. Miscellaneous

13.1 Entire Agreement
These Terms, including any policies or documents incorporated by reference, constitute the entire agreement between you and THM regarding your use of the Site and Services.

13.2 Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

13.3 No Waiver
No waiver of any term or condition is a continuing waiver of that term or condition or any other term or condition, and THM’s failure to enforce a provision does not waive the right to do so later.

13.4 Assignment
THM may assign or transfer these Terms or its obligations without restriction. You may not assign these Terms without our prior written consent.

13.5 Notices
Notices to THM must be in writing and addressed to ops@tenhutmedia.com or via postal mail to: 673 Potomac Station Dr #630,
Leesburg, VA 20176,
United States.

13.6 Headings
Section headings are for convenience only and do not affect the interpretation of these Terms.

14. Contact Us

If you have any questions, comments, or concerns about these Terms or our Services, please contact us at:
Email: ops@tenhutmedia.com
Mailing Address: 673 Potomac Station Dr #630, Leesburg, VA 20176, United States

By using our Site or engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.